INTERNET ADVANCEMENT QUESTIONS AND ANSWERS
*This page is intended to help give units guidance regarding technical issues as they seek to use Internet Advancement.
I am having troubles with Internet Advancement. Who should I contact for technical support?
First, review the rest of the Q&As on this webpage.
Second, contact the district executive that covers your scouting district.
Third, contact technical support at (972-580-7804).
*Please avoid contacting the council registrar.
I heard Internet Advancement is required. Furthermore I heard it is needed to be used for obtaining rank advancements from the scout shop. However, when I spoke to my friend in a nearby council, I was told that they don’t need to use it. How is this so?
As of Jan. 1, 2011, Internet Advancement is required. It also is required to be used to obtain advancement awards from your local scoutshop. This is a Grand Canyon Council Policy adopted by its executive board in 2010. Other councils may or may not be requiring this at this point in time.
I’m trying to upload Troopmaster / Packmaster into Internet Advancement and it won’t work. I have a large unit with lots of records. What do I do?
First, try to match your Troopmaster/Packmaster records with Internet Advancement. Be sure birth dates, addresses, and names match.
Second, if you haven’t done so, be sure to review the instructions on how to complete the upload.
Third, contact BSA technical support at 972-580-7804 or your district executive. Please don’t contact the council registrar. Bear in mind BSA nor the Grand Canyon Council do not require the use of Troopmaster / Packmaster. Furthermore, Troopmaster / Packmaster are 3rd party products and are not supported by BSA.
Fourth, larger units often may not be able to get Troopmaster / Packmaster uploaded. Troopmaster is a 3rd party product that is not supported by BSA. If you’ve tried the above options and still can’t obtain resolution, you can either manually enter your data in to Internet Advancement or you may want to consider splitting your scouting unit into two separate scouting units to reduce the unit size. (Example: If you are Troop 1234, you may create a Troop 1235. So that you have a Troop 1234 and a Troop 1235)
*Please contact your district executive if you need help splitting/creating a new unit.
At times, technical issues are not resolvable and manual Internet Advancement Input may be necessary for your unit. Please understand that Troopmaster/Packmaster is a 3rd party product that is not produced, promoted, or sold by BSA. BSA is not responsible to spend time and resources to ensure these 3rd party products work with Internet Advancement. These 3rd party products are used by choice as a convenience by some scouting units.
Finally, a key time to upload Troopmaster / Packmaster into Internet Advancement is right after your annual re-charter/charter renewal posts around mid January. If your unit took special care to ensure all youth got registered during the year and ensured birth dates, addresses, and names were correct on your re-charter / charter renewal, you will stand a better chance of having a successful Troopmaster / Packmaster upload.
I am having problems with Internet Advancement and I am worried that as a result I won’t be able to get the awards for our youth that have advancement for our next award’s ceremony. What can I do?
First, be sure to do your due diligence to resolve the issue by following the steps found on this webpage.
Second, after trying all the above mentioned avenues, you may ask your district executive to put in a request on your behalf with the registration department. An approved request may grant you a temporary exception until your Internet Advancement technical issues are resolved. If granted a temporary exception, you would be able to turn in paper copy advancement records at the scout shop when you are trying to purchase youth advancement awards. Please bear in mind that just because you submitted a request does not mean you will necessarily be approved. Approved exceptions will be few.
As I am working in Internet Advancement it seems Internet Advancement freezes or runs slowly. Is there a way to speed this up?
Some of our units have found that if they close all the extra BSA windows they have open it can speed things up and allow things to process. You may want to try that.
Question: I keep getting the following error when trying to use internet advancement, what does this mean? “The combination of your Unit ID, Unit type, and Unit number do not match our records. Please make sure that you entered the data correctly.”
Answer: Your units re-charter has not yet posted for one reason or another. Regardless, if a unit was working on entering previous advancements, if 2011 recharter is not posted the system will not allow them back as of 2/28/11.
Question: On internet advancement, my roster doesn't look correct or updated, what happened?
Answer: Go to the top right side of online advancement page and click on the STARTOVER button. The system will then prompt to reload. This should get you up and running.
Question: I am having some of these issues below...
1. Information submitted is not showing up in Advancement Reports.
2. Rosters are printing from 2009 not current 2011 posted year
3. Pack roster showing Troop names
4. Troop roster showing Team names
5. Team roster showing Crew names
6. Crew roster showing Pack names
Answer: The solution is to ask your district executive to reset your unit Internet Advancement via Web Admin, function, reset unit.
If this is a problem, you may request a temporary exception where the handwritten Advancement forms and Troopmaster will be accepted at the Scout Shops. This must be approved by your district executive in writing and it is only good for a short temporary period. You will need to provide the written exception to the scout shop.
If you have any other technical questions, you may contact our Volunteer District Internet Advancement Specialist by emailing him your phone number to firstname.lastname@example.org.
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